For 20 years, I’ve helped build (or re-build) products and brands by inspiring teams, clients, and customers to ask Why?, What if?, and What’s next?

As an award-winning Creative Director and media executive, I have a passion for connecting talented, multidisciplinary teams — embedding customer-centric design into company DNA — and combining product, brand, and content innovation to build killer experiences.

I’ve led both in-house and studio efforts for iHeartRadio, Billboard, The Huffington Post, AOL, and the Sundance Film Festival. At JPMorgan Chase, I helped build a next-gen digital banking experience before serving as Chief Creative Officer for the Chase brand, where our work won a Cannes Lion.

At ServiceNow, I drove lean customer-centric product innovation with a team dedicated to developing advanced solutions for Fortune 500 partners who leverage the Now Platform. In my most recent role as Chief Design Officer at Bakkt, we are at the forefront of building a state-of-the-art platform that empowers the digital economy, spanning crypto trading, payments, and loyalty redemption.

I believe in challenging assumptions, co-creating with users, and shaping a culture where ‘the best ideas win’ to clear a path for meaningful innovation that brings brands and customers closer.

Connecting the digital economy to power commerce by reimagining the digital asset ecosystem.

Role: Chief Design Officer

🆕 Video: Bakkt Rebrand Case Study by Agenda
✏️ Post: 5 Things Designers Pivoting to Fintech Should Know

Co-creating with our customers 
to solve their unique challenges.

Roles: Workflow Design Studio, Manager (Global Public Sector) •
Workflow Design Studio, UX Principal

Redesigning digital banking experience
 with a customer-centric lens, while bringing
 humanity to the digital relationship

Roles: Chief Creative Officer, Executive Director • Head of Design & UX, Digital Customer Experience, Executive Director

Rebuilt the design team to
 lead expansion into mobile, video, long form and international

Role: VP, Design & User Experience

Created a new national digital 
radio network, featuring original video
content & live experiences

Role: VP, Creative Director

Making a 114-year-old brand relevant today — across all 
platforms to new audiences

Role: Creative Director